For our customers who regularly speak to the team, introducing our team members puts a face to the voice and shows the range of individuals that make Ardent. In this Q&A we speak to one of our Service & Support Co-ordinators, Lily.
Why do you enjoy working at Ardent?
I enjoy working at Ardent because everything we do is about protecting the lives of others; from installing systems to safely protect machines in case of a fire, to keeping the systems maintained and ensuring they stay efficient over time through regular servicing.
What does your role involve?
For my role, I liaise with the Field Engineers regularly and price their jobs after completion. I also quote additional works and help schedule servicing and call-outs at times that suit our customers.
Where do you feel you make the biggest contribution at Ardent?
By dealing with call-outs and sorting Field Engineer visits, I help to ensure customers machines are up and running. Quick call-out responses reduce vehicle downtime, which can be costly, and make sure that operators, machines and sites are fully protected.
Which Ardent value do you most identify with and why?
I think supporting each other is a very important value, as it means we are able to work well as a team when dealing with challenging or important situations i.e. a call-out or fire.
What is your passion outside of work?
My family is very important to me. I make sure to spend time with my sisters and grandparents whenever I can.
Do you have a guilty pleasure?
I love a good crime/mystery tv show. Anything from Law and Order, to Supernatural.
What would your superpower be?
My superpower would be to heal people and animals.
Describe your perfect day?
The perfect day definitely starts with a lie-in for me! Then probably going on a country walk or visiting family, ending with some Italian food and a film.
When you were young, what did you want to be when you grew up?
I really wanted to be a vet when I was younger, because I love animals.